Saplyn Family Terms of Use

Effective date: September 24, 2026 · Mommalyn Inc. · Notice given August 25, 2026

These terms are between you and Mommalyn Inc., a Delaware corporation ("Saplyn," "we"), and apply when you use the Saplyn parent portal, the Saplyn mobile app, or Saplyn's public enrollment and waitlist pages (the "Service") as a parent, guardian, or household member ("you"). They are written to be read; the short version of each section is its heading.

These terms include individual arbitration and a class-action waiver (Section 10), with a 30-day opt-out.

1. Your childcare provider runs your account's world

Saplyn is software your childcare provider (your "Center") uses to run its business. Your relationship for childcare itself — enrollment, tuition amounts, policies, what's in your child's records, who is authorized on your household — is between you and your Center, under your enrollment agreement with them. The Center decides what information about your child is kept in Saplyn and which household members can see and do what. Saplyn provides the software and follows the Center's configuration.

If you have a question or dispute about your child's records, your bill, or your access, start with your Center. If you have a question about the software itself or about data Saplyn controls (like your login), contact legal@saplyn.co.

2. Your account

You must be at least 18 to use the Service. Sign-in links are emailed to you — there is no password. Your email inbox is your key: keep it secure, and don't forward sign-in links or invitation links to anyone. Your account is yours alone; other caregivers in your household should be invited by the Center (or through a household invitation) and use their own accounts. Tell your Center promptly if someone's access should change — for example, after a change in custody or authorization.

3. Your child's information

Information about your child in the Service is entered by your Center and by your household. Keep what you provide accurate — especially emergency contacts, allergies, medical information, and pickup authorizations; the Center and its staff rely on it. How this information is handled is described in our Privacy Policy; requests about your child's records go to your Center, and childcare licensing laws may require the Center to retain certain records.

4. Photos, reports, and messages are for your family

Your Center may share photos, daily reports, and messages with you. Content may include other children (for example, a group photo). You may save and share content of your own child for personal, family use. Do not download, screenshot, or redistribute content that identifies other people's children, and do not make any content from the Service public without the consent of everyone identifiable in it. Message features are for communicating with your Center — be civil; no harassment, spam, or unlawful content.

The Service is not an emergency channel. For anything urgent about your child, call the Center directly; for emergencies, call 911. Messages and notifications can be delayed and are not monitored in real time. Nothing in the Service is medical advice.

5. Payments

If your Center bills through Saplyn:

Payments are processed by Stripe. You can pay by card or U.S. bank account (ACH); your full card or bank details go directly to Stripe and are never stored by Saplyn.
Amounts — tuition, fees, discounts, credits — are set by your Center. Billing disputes are between you and the Center; we'll help route them, but we can't change what your Center charges.
If you authorize automatic payments where offered, you authorize the Center (via Saplyn and Stripe) to charge your saved payment method for invoices as they come due, until you cancel autopay in your billing settings or by notice to your Center.
ACH payments may take several days to clear and can be returned; a payment isn't final until it settles. Returned payments may lead to Center fees under your enrollment agreement.
Late fees. Your Center may set a late fee — a flat amount or a percentage — that is added to an invoice still unpaid after a grace period it chooses. If your Center turns this on, the fee appears as its own line on your bill, in plain language, and your Center can reverse it. The amount, the grace period, and whether there is a fee at all are your Center's decisions, not ours, and are governed by your enrollment agreement with them.
Payment reminders. We may send you reminders before and after a bill is due, and let your Center know when an account falls behind. Reminders go to the payer on the account, in that person's language.
Waitlist deposits, where charged, hold your child's place and are refunded per the terms shown when you pay — including a full refund if you withdraw or aren't offered a spot, typically within 5–7 business days of the refund being initiated.

6. Acceptable use

Don't misuse the Service: no attempting to access records or accounts you aren't authorized for, no probing or breaking security or tenant boundaries, no scraping, no malware, no unlawful content, and no interfering with the Service or other users. Check-in codes and tokenized links (check-in, invitations, offers) are personal — don't share them.

7. Suspension, restriction, and termination

Your Center controls your connection to its account and may add or remove your access. We may suspend or terminate your account for violating these terms, or if required by law — with notice unless the situation is urgent (for example, a safety or security threat). You may stop using the Service at any time; your child's records remain with your Center, as they would with any provider's records.

If your bill is past due. Where your Center turns this on, some self-service features may be paused while an invoice is significantly overdue — using the app or the kiosk to check your child in or out yourself, and booking new drop-in days. Four things are true whenever that happens, and we commit to all of them:

Your child's care is never affected. A staff member can always check your child in and out, and your child's attendance record is complete and accurate either way. This turns a bill into a conversation with your Center; it does not turn anyone away.
It never starts sooner than 14 days after we notify you that a payment was missed, and only if the invoice is still unpaid.
It lifts by itself, immediately, when your payment clears — nobody has to remember to undo it.
You will be told what is paused and how to resolve it, in your own language, in the app.

You can still see your bill, pay it, message your Center, and read your child's reports and photos throughout.

8. Disclaimers

The Service is provided "as is." We work to keep it available and accurate, but we don't warrant uninterrupted or error-free operation, and information in the Service (attendance, reports, balances) is entered by people and systems that can make mistakes — your Center's official records control. To the fullest extent permitted by law, we disclaim implied warranties, including merchantability and fitness for a particular purpose. Nothing in these terms limits rights you have under law that cannot be waived.

9. Limitation of liability

To the fullest extent permitted by law: Saplyn is not liable for the acts or omissions of your Center (including its care of your child, its charges, or the content it shares); neither party is liable for indirect, incidental, consequential, special, or punitive damages; and Saplyn's total liability to you arising out of the Service is limited to the greater of $100 or the amounts you paid through the Service to Saplyn (not to your Center) in the 12 months before the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

10. Disputes: arbitration and class waiver (with opt-out)

Please contact us first — most issues can be fixed at legal@saplyn.co, and we'll try in good faith for 60 days.

Otherwise, you and Saplyn agree that any dispute arising out of these terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before one arbitrator, by videoconference or in your home county if an in-person hearing is needed. The Federal Arbitration Act governs this section. AAA's consumer fee schedule applies; if your claim is for less than $10,000, Saplyn will pay arbitration filing and arbitrator fees beyond the amount of a court filing fee. Either of us may instead bring an individual claim in small claims court, and either of us may go to court for injunctive relief concerning intellectual property or unauthorized access.

Class waiver: claims may be brought only in an individual capacity, not in any class, consolidated, or representative proceeding. If this waiver is unenforceable for a claim, that claim proceeds in court.

Opt-out: you may opt out of arbitration and the class waiver by emailing legal@saplyn.co within 30 days of first accepting these terms, stating your name and that you opt out. Opting out does not affect any other part of these terms.

Disputes with your Center — about care, records, or charges — are governed by your agreement with the Center, not this section.

11. General

These terms are governed by Delaware law, without regard to conflicts rules (this does not deprive you of protections of the consumer laws of your home state that apply to you by law); subject to Section 10, courts in Delaware have exclusive jurisdiction. We may update these terms prospectively; for material changes we'll give at least 30 days' notice by email or in-app, and continued use after the effective date is acceptance — changes to Section 10 apply only to disputes arising after the change. If a provision is unenforceable it will be limited to the minimum extent necessary. These terms plus the Privacy Policy are the entire agreement between you and Saplyn about the Service — they do not change your agreement with your Center.

12. Contact

Mommalyn Inc. · 3723 Greenville Ave STE 41398, Dallas, TX 75206 · legal@saplyn.co